Dion I.
Jones

Dion Jones is an AI-driven operations strategist with nearly two decades of experience transforming IT enterprise support functions into intelligent, automated, and data-enabled platforms. Currently serving as Manager of IT Service Management, specializing in Problem Management at a major hospitality organization, he has accelerated ITSM maturity extensively in under a year, while implementing changes that can save the company more than a million dollars in lost revenue.

Pursuing his MS in Artificial Intelligence at Kennesaw State University, while carrying a 4.0 GPA, Dion bridges operational rigor and applied AI — building NLP-based incident detection systems, custom GPTs, AI agents for many different functions, and frameworks that move organizations from reactive response to preventative engineering.